SHIPPING & DELIVERY POLICY
SHIPPING RATES
Shipping is FREE for all U.S. orders $50+. We use both UPS or USPS depending on the package size.
TURNAROUND
All orders are shipped within business hours, Monday – Friday 8am – 5pm Eastern Time Zone.
CARRIERS
We use USPS & UPS.
If you prefer an Overnight or Upgraded Shipping Method please contact support@fatassglass.com (additional charges may apply)
ORDER TRACKING
Tracking numbers will be sent VIA email if you did not receive a tracking number 48 business hours after placing your order feel free to contact us if you have any questions. Note: UPS does not pick up packages on the weekend & both USPS & UPS are closed on Sundays.
Upgraded Shipping Protection
Optional upgraded shipping protection is available at checkout. USPS Priority Mail & UPS Ground + only cover up to $100 worth of value. With upgraded shipping protection we are able to cover above $100 for lost / damage claims.
Lost Packages
When a package is lost we will initiate a lost package claim with USPS / UPS to try and locate the package. UPS asks for up to 8 business days to locate the package. Often they are able to retrieve and deliver the package. We must follow UPS / USPS protocols.
