We regret to inform you that there was an issue processing your recent order with Fat Ass Glass Company due to an incorrect billing address provided during the checkout process. We understand the inconvenience this may have caused and would like to assist you in resolving this matter promptly.
It appears that the billing address you provided does not match the information associated with the payment method used for your order. In order to proceed with your order and ensure a seamless shopping experience, we kindly request that you take the following steps to correct the billing address:
1. **Log In to Your Account:** Please log in to your account on our website using the same credentials you used when placing the order.
2. **Access Order History:** Once logged in, navigate to the “Order History” section, where you will find a record of your recent order.
3. **Update Billing Address:** Within the order details, you will have the option to update the billing address associated with the order. Please ensure that the billing address matches the address on file with your payment method.
4. **Save Changes:** After updating the billing address, remember to save the changes before proceeding.
If you encounter any difficulties or have any questions while updating your billing address, please don’t hesitate to reach out to our customer support team. We are here to assist you every step of the way and ensure that your order is processed smoothly.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and cooperation in resolving this matter. Your satisfaction is our top priority, and we are committed to ensuring that you receive the exceptional products and service that you expect from Fat Ass Glass Company.
Thank you for choosing us for your glassware needs. We look forward to assisting you in rectifying this issue and completing your order successfully. If you have any further questions or concerns, please reply to this email or contact our customer support team at support@fatassglass.com
Please note you may see a temporary “pending” or “canceled” charge on your card from us that WILL BE REMOVED. You will not be charged for this order.
What is “Billing Address” & why can it be different than a “Shipping Address”
**Billing Address:**
The billing address is the address associated with the credit or debit card used to make a purchase. It’s primarily used for verification purposes and to prevent fraudulent transactions. When you enter your billing address, the payment processor checks if it matches the address on file with the card issuer. This helps ensure that the person making the purchase is the rightful owner of the card. If the billing address doesn’t match, the payment might be declined or flagged as potentially fraudulent.
**Reasons for a Different Billing Address:**
1. **Gifts:** If you’re purchasing an item to be sent as a gift to someone else, you might use your billing address and the recipient’s shipping address.
2. **Business Expenses:** For business transactions, the billing address might be the company’s address, while the shipping address could be a client’s location.
3. **Personal Preference:** Some people prefer to use a billing address that is different from their shipping address due to privacy or security reasons.
4. **Moving or Traveling:** If you’ve recently moved or are traveling, your billing address might not match your current location.
5. **Virtual Cards:** Virtual credit cards, often used for online transactions, might have different billing and shipping addresses for added security.
6. **Shipping to a Different Location:** If you want to receive an item at a different location (e.g., your workplace or a friend’s house), you’d use a separate shipping address.
**Shipping Address:**
The shipping address is where the purchased item will physically be delivered. It’s the address you provide to the seller so they know where to send the product. This can be your home, office, or any other location where you want to receive the item.
In summary, while billing and shipping addresses can often be the same, there are valid reasons for them to be different. However, it’s essential to ensure that the billing address you provide matches the address on file with your payment method to prevent payment issues or delays in processing orders.
Best regards,
Andrew Stoddard
Fat Ass Glass Company
774-415-0740 (call or text)